The Ethernet connection between the ONT and your device is normal and working as expected.ĭata is being transmitted between the ONT and the device connected to that port.Įither nothing is connected to that port, or there is an issue with the connection.Ĭheck both ends of the Ethernet cable to ensure no damage and a solid physical connection to both devices. Allow up to 5 minutes for the ONT to reconnect. Turn off the ONT for 10 minutes, then back on again. Wait until light turns green, or turns off completely.įibre optic link is not Live, or there's an issue between your property and the BT exchange.Ĭheck that the white fibre optic cable is fully connected to the ONT and is not damaged. ONT is checking the connection to the exchange. If you have no internet, check the physical connection between the ONT and your router. LabelĬheck that the modem is plugged in and the electricity is on.įibre optic connection to the BT exchange is working. If you are having connection issues, and have been asked to check your ONT by Freeola Support, the Actions to Take column will provide advice on recommended tests to carry out that will be useful in the fault-finding process. Please note that all other lights will be off if the Connection Box has no power.

The table below gives a brief description of the common lights, along with details of what each means in different states. Light, State, Meaning POWER, Off, No power supply. Below are examples of three of the more common variations in use currently. Whilst there are several different types of Openreach modem, they all work in the same way, but the type and number of lights may vary slightly between devices. There are several lights on the ONT, knowledge of what each light signifies could help diagnose faults with the service, or provide piece of mind that your connection is working as expected. This white box connects to a fibre optic cable which runs directly to your house. If you are a Freeola Full Fibre Broadband customer you will have an Openreach modem (or ONT) installed instead of a traditional telephone socket. For more help topics, please visit the main Support Page. The red Service light on my DSL modem comes on which keeps me from accessing the Internet. It was a nice run for about two years or maybe three. This guide is designed to offer an explanation of the lights seen on the most common Full-Fibre (FTTP) modems fitted by Openreach - sometimes called an ONT. My modem acted up like that and I wound up replacing it with a newer model because it finally died and failed afer a couple weeks. Welcome to the Freeola Help & Support pages. green light flashing red red light router is working normally router is booting (up to 10 mins) router has failed to start up properly connection green light.

Red alarm light on modem